Frequently Asked Questions
Everything you need to know about your Osprey shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free standard shipping on all orders over $75. Express shipping options are available at checkout for an additional fee.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online Return Portal to generate a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for specific 'True to Size' indicators.
What payment methods do you accept?
Osprey accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Osprey, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. You can find specific material details on each individual product page.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.